Troubleshooting

Viewing logs

You can view logs from inside Cinema 4D by opening Script -> Console. Errors and activity is also stored on disk in the following directory, in a file named ftrack_connect_cinema_4d.log.

OS X

~/Library/Application Support/ftrack-connect/log

Windows

C:\Documents and Settings\<User>\Application Data\Local Settings\ftrack\ftrack-connect\log

Linux

~/.local/share/ftrack-connect/log

Known issues

The plugin is not able to communicate with locally hosted ftrack servers running HTTP when using Cinema 4D R18 (SP0 or SP1) and macOS 10.11 or newer. Using R17 or R18 SP2 should work.